Shipping policy
Shipping Policy
At The Rupee Pot, we aim to process and deliver your order as quickly as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after your order is confirmed.
Processing times may be slightly longer during holidays, promotional periods, or periods of unusually high order volume.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Delivery Times
After your order has been processed and shipped, delivery may take up to 10–15 business days.
Most orders arrive sooner, but delivery times can vary depending on your location, the shipping carrier, customs processing, weather conditions, and other circumstances outside our control.
Delivery estimates are not guaranteed.
Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
We only ship to destinations that are available for selection during checkout.
Tracking Your Order
When tracking is available, you will receive a tracking number by email after your order ships.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
Tracking updates are provided by the shipping carrier and may occasionally be delayed.
Multiple Packages
In some cases, items from the same order may be shipped separately and may arrive at different times.
If this happens, you will not be charged additional shipping fees because of the separate shipments.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible at hello.therupeepot@outlook.com.
We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed or dispatched.
We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Delayed Orders
Occasional delays may occur because of carrier disruptions, customs processing, severe weather, holidays, or other circumstances outside our control.
If your order has not arrived within 15 business days after shipment, please contact us at hello.therupeepot@outlook.com and we will help investigate the shipment.
Lost Packages
If tracking indicates that your package has not been delivered and there have been no updates for an extended period, contact us at hello.therupeepot@outlook.com.
We will review the shipment and work with the carrier where appropriate to determine the next steps.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around your property and delivery location.
- Ask household members or neighbors whether they accepted the package.
- Check with your local delivery carrier.
If you still cannot locate the package, contact us at hello.therupeepot@outlook.com and we will assist where possible.
Customs, Duties and Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Any such charges are determined by local authorities and, where applicable, are the responsibility of the recipient.
Customs processing may also cause additional delivery delays.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as quickly as possible at hello.therupeepot@outlook.com.
Once an order has been processed or shipped, we may no longer be able to modify or cancel it.
Contact Us
For questions about shipping or your order, contact:
We will be happy to assist you.